Customer reviews for Refurbished iPad Air 2 (2014)

Infuriating that it is impossible to speak to anyone about the payment you owe me for the trade in. It is not acceptable that you ask for passport details. It is very suspicious. And your link to contact you for help on the feedback email is broken. Many days ago you indicated you would send me the payment. I have spent a whole hour this morning trying to contact you this. What a shame you have such terrible customer service that leads you round in circles and does not answer a question. The refurbished iPad you sent is great, but the trade in service is hopeless.

It is great no problems s far. And I honestly don’t expect any. The Back Market team have been so helpful. It might not be brand new but it works. I would like to thank he team for the quick delivery and the help.

Have ordered a few times on BackMarket and this is my latest order. As always, very pleased with the quality of the item. This ipad I bought was described as ‘good’ and it’s in great condition. Very few scratches but everything is working fine. Based on another reviewer’s comment I thought Netflix might not work on the ipad since it’s 2nd generation but it does install and works fine. No issues whatsoever.

The BackMarket part of this was excellent as always. However, the iPad was not reset when received which makes me wonder what checks and refurbishment had been carried out on it by the aeller. Too early to tell yet.

Brilliant service! Quick delivery, barely a scratch on the iPads and even though they’re an older model they still everything that my children needed on them. Couldn’t recommend enough!

ipad arrived 2 days before due date. Excellent condition. First class service from Back Market. Will certainly use again when I need something else.

Condition described as “fair” was very good indeed. Who minds a scratch or two when it is under wraps? Loaded up very easily from my old iPads backup. Excellent value and exceptional speedy delivery.

The iPad is in good condition and works smoothly. The only noticeable issue is that the battery life is rather erratic, but it does everything that I need it to do! The dispatch and communication from BackMarket were good.

The iPad is in almost perfect condition, which is great. It is perfect for my 9yo daughter. The only downsides are that it can't run the latest OS (it is a 2014 model so can only run iOS 15.8), so Netflix can't run on it. Also when received, I had to do a factory reset as some of the old settings were still in place. I didn't look to see if any of the old data was still on it. Not much of an inconvenience though, and now seems to work perfectly. Would definitely recommend as much cheaper than buying brand new, and also helps the environment by recycling, so win-win!