Customer reviews for Refurbished iPhone XS Max

16,468 verified reviews in the last 10 years.

Filter by stars

  • A

    Abshir I.

    Purchased on the 1 October 2024

    Verified purchase

    100% recommended! SANDOX LTD Reviewed in the United Kingdom on 09 october 2024 The delivery was quick and you could not say that this was a refurbished phone. It literally looks like brand new, not one scratch or a dent. It didn’t come with an original Apple box but in a generic Brown one with orginal cable and orginal screen protection also with orginal case has magnetic, and the iPhone was wrapped in a soft sort of air cushion. Battery life is 87% so still pretty good. If you’re not fussed about getting the absolute latest gear, this is a great way to buy a smartphone which is still top notch quality. Purchased from “ Sandox Ltd”, highly recommended. i have never met before like this company how it nice absolotely in back market this company is number one i’m sure really.

    Item

    iPhone XS Max 64GB - Gold - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 9 October 2024

  • S

    Stanislav H.

    Purchased on the 16 June 2025

    Verified purchase

    Unfortunately my purchase this time wasn’t the best experience. The phone was meant to be a gift and as I paid for a good quality refurbishment I’ve been expecting it to work properly. I have to say that I didn’t check if everything was working as the phone was meant for another person in a different country. When this person started to set up the phone it came out that the Face ID is not working. Now I can’t get the phone back in time to send it back to be fixed so this person now will have to fix the phone on their own expense. It is very disappointing as the expectations where high as I always buy refurbished phones on back market. New time I’ll be very careful cause it shouldn’t happen.

    Item

    iPhone XS Max 512GB - Silver - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 30 June 2025

  • S

    Simon D.

    Purchased on the 30 October 2023

    Verified purchase

    Really impressed with the simple and quality of the price and product description, absolutely brilliant and trustworthy. Chose the exceptional and no scrapes bumps or anything - well done Backmarket! A new leader in refurbished - I’ll be back.

    Item

    iPhone XS Max 256GB - Gold - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 12 November 2023

  • P

    Philip B.

    Purchased on the 30 October 2023

    Verified purchase

    I brought the iPhone XS Max 256GB for more storage for photos and better camera quality. The camera didn’t disappoint is takes clear definition photos and there are settings to edit and adjust your photo’s. With 256GB there’s more than enough storage for what I wanted it for. The iPhone also has a large screen great for watching videos and viewing webpages. There’s alot of features on the iPhone so you can tweak how you like your phone, everything else is app based so that’s just user preference. Condition of the iPhone was nearly mint condition till I noticed two scratches on the screen but they don’t effect the use, plus I’m getting the new screen protector that uses gel technology so won’t even see them again. This is the 2nd time we’ve ordered from back market and have been impressed with there products and service.

    Item

    iPhone XS Max 256GB - Gold - Unlocked

    Condition

    Fair

    Reviewed in United Kingdom on 16 November 2023

  • H

    Heather W.

    Purchased on the 21 May 2025

    Verified purchase

    Excellent condition and I ordered the “good” one and it was immaculate. Great customer service no issues

    Item

    iPhone XS Max 256GB - Silver - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 9 June 2025

  • V

    Volodymyr M.

    Purchased on the 3 October 2024

    Verified purchase

    good day! I am satisfied with the device

    Item

    iPhone XS Max 64GB - Silver - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 22 October 2024

  • G

    Geoffrey T.

    Purchased on the 22 July 2023

    Verified purchase

    Hi every one at Back Market,the iphone XS Max 64GB in Gold is ...in my grandsons own words simply AWESOME.Seriously he loves it, reat team and great service,I will definitely order from Back Market again. Huge thanks for making my grandson a happy bunny again, all the best from one very happy grandad.

    Item

    iPhone XS Max 64GB - Gold - Unlocked

    Condition

    Fair

    Reviewed in United Kingdom on 24 August 2023

  • R

    Richard F.

    Purchased on the 12 February 2025

    Verified purchase

    The phone was dispatched and received in under 48 hours from ordering and was in as new condition. Extremely impressed by the quality of service and the product.

    Item

    iPhone XS Max 512GB - Space Gray - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 23 February 2025

  • G

    Gillian H.

    Purchased on the 1 February 2025

    Verified purchase

    Very happy with this purchase/ordering experience. The phone arrived quickly and was very well protected and packaged.

    Item

    iPhone XS Max 512GB - Space Gray - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 16 February 2025

  • K

    Kevin Y.

    Purchased on the 14 January 2025

    Verified purchase

    Great Phone at a really good price. We ould not see any signs of use and the battery is in top condition.

    Item

    iPhone XS Max 512GB - Space Gray - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 2 February 2025