Customer reviews for Refurbished Huawei Mate 10 Pro

The phone is not in "very good condition", especially for the price paid at the top end of the price range, it is in fair condition at most (some dirt, impacts on the shell, chipped paint in some places...).) When you sell a product in very good condition, it's not brand new, but it shouldn't show any signs of shock or impact (you can clearly see that one of the corners has hit a sharp object such as gravel on the floor), micro-scratches or even dirt in the connectors or on the biometric fingerprint unlocking switch. The classification is not respected. It's not serious. In the future, I will no longer trust the system used by BackMarket and its partners to assess the condition of refurbished products. I do not recommend this platform, which has lost all my trust.

The phone was impeccable, as described on the website, nothing to complain about. Very satisfied.

Good quality phone, just the sound button gets stuck at times and is difficult to use properly and the battery is very weak apart from that nothing special.

In very good cosmetic condition, although I was disappointed to see that the battery is not optimal, but I don't regret my purchase.

product as per specifications....shipping on time

The item corresponds to the selected criteria

Is it normal that there was no charger unit in the parcel?

I would like to exchange some information with you because I bought an item said to be in "very good condition" and it turns out that the phone doesn't even hold a charge and the battery discharges even when the phone is switched off. We buy refurbished phones for ethical reasons and for the price, but at 140 euros for a phone in very good condition, I would hope that it would be possible to sell a phone in perfect working order. This is unacceptable! I would like to be reimbursed or for a commercial gesture to be made in this regard. Thank you in advance.

Very good. Everything as described.