Customer reviews

4/5

2,113 verified reviews in the last 6 months.

Go back to the device

Overall performance
3.6/5
Appearance
3.9/5
Accessories
3.7/5
Battery
3.5/5
Lens & Camera
4.0/5
Packaging
3.9/5
Shipping
4.1/5

L
Lesley W.
Reviewed in United Kingdom on 28 March 2024
4.5/5
Ordered a refurbished iPhone 11 pro. The phone came from Phones Direct in one of their boxes and was packaged well. To be fair the phone was as described and in excellent condition no scratched or marks on the case or screen, in fact it looked like a brand new phone. I haven't had an iPhone before because I usually use Samsung but I loved the phone and tried it for ten days, unfortunately it kept shutting down and starting back up for no reason, hence the 4*. This happened about six times that I know of in the ten days I had it, while web browsing and also during a phone call and a WhatsApp call. I suspect it was happening more often when I was not actually using it and I did not know. Rather than fuss about with repairs I've sent it back for a refund because it is well within the 30 days and I did not want to lose my right of a refund. The returns process was simple and I've just had a message to say that it's been delivered back to them, so now I'm just waiting for my refund. To be honest I think I was just unlucky this time so as soon as my refund hits my bank account I'll try again and order another one to replace it, maybe a different colour to make sure I don't get the sam...
iPhone 11 Pro 256GB - Midnight Green - Unlocked
Purchased on the 14 March 2024
M
Martina H.
Reviewed in United Kingdom on 25 February 2024
4.9/5
Could not be happier! I liked my iPhone 11 pro I had for 4 years and still think the camera on the 11 pro is superior to the 15 pro, especially for the kind of images I take. So, to get one refurbished that had no scratches on either the front or the back and as far as I can tell works perfectly - is a revelation! Delivery was prompt as well and I can't see myself ever going back to buying new. 5 out of 5 stars. Thank you!!
iPhone 11 Pro 256GB - Gold - Unlocked
Purchased on the 14 February 2024
R
Richard L.
Reviewed in United Kingdom on 26 April 2024
5/5
The refurbished iPhone 11 arrived next day, was in excellent condition and was so easy to set up by downloading everything from iCloud. Once done it was just like my old phone that went bad but better. So - thanks Back Market.
iPhone 11 Pro 64GB - Gold - Unlocked
Purchased on the 27 March 2024
J
James P.
Reviewed in United Kingdom on 24 March 2024
4.9/5
Very happy, prompt delivery and very proactive packaging. Product is everything advertised even though the screen and battery are none genuine of which was not mentioned, but is as expected with a refurbished product.
iPhone 11 Pro 64GB - Space Gray - Unlocked
Purchased on the 12 March 2024
A
Alon C.
Reviewed in United Kingdom on 7 December 2023
5/5
Very good phone , battery health is very good, no marks or scratches. Delivery was next day . I tried to buy one with two different companies and had a terrible experience getting really bad phones or different to what I’ve ordered, I’m still waiting for a refund from one of them ( a month after) . Back market was my last chance with refurbished iPhones and I’m so happy with the phone they sent me.
iPhone 11 Pro 512GB - Space Gray - Unlocked
Purchased on the 15 November 2023
I
Ian H.
Reviewed in United Kingdom on 4 December 2023
4.8/5
Bought as a Christmas gift so its not been used yet. But it arrived on time looks perfect and I did charge to 100%. I have used Black Market for several years now and will never buy a new phone again. The quality of the refurbished phones is so high there really is no point spending £100's of more just to get the latest version.
iPhone 11 Pro 64GB - Space Gray - Unlocked
Purchased on the 23 November 2023
A
Anna T.
Reviewed in United Kingdom on 25 April 2024
5/5
I bought Iphone 11 Pro from this seller,Phone is exactly as described,looks brand new, no scratches,battery in very good condition,i am extremely happy with my new phone 😀arrived very next day,well packaged in box,recommend this seller !!! 😀
iPhone 11 Pro 64GB - Space Gray - Unlocked
Purchased on the 9 April 2024
M
Michael O.
Reviewed in United Kingdom on 4 February 2024
4.6/5
The wife is well pleased with her new ( to her ) iPhone 11 Pro , the phone works as it should and was as described on Back Market web site and is in excellent condition, This is our 3rd purchase from B/Market which says it all .
iPhone 11 Pro 256GB - Gold - Unlocked
Purchased on the 21 January 2024
A
Alexander W.
Reviewed in United Kingdom on 23 January 2024
4/5
The phone is in very good condition, my apple account does not able to recognise the battery that is in the phone and is saying that it is not a genuine apple battery, but the phone is working as it should so far but I have only had the phone for 24 hours, I will see how the phone works over the next few weeks.
iPhone 11 Pro 64GB - Space Gray - Unlocked
Purchased on the 19 January 2024
N
Nikolaos T.
Reviewed in United Kingdom on 11 December 2023
4.3/5
I’m satisfied with my purchase in general. Only considerations are that the ear speaker wasn’t clean and the cable wasn’t from Apple. Other than that the phone doesn’t has any issues externally and works perfectly. The battery’s health was at 91% .
iPhone 11 Pro 256GB - Space Gray - Unlocked
Purchased on the 24 November 2023

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