Customer reviews for iPhone 11 Pro

4.1/5

292 verified reviews in the last 6 months.

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  • M

    Martina H.

    4.9/5

    Reviewed in United Kingdom on 25 February 2024

    Could not be happier! I liked my iPhone 11 pro I had for 4 years and still think the camera on the 11 pro is superior to the 15 pro, especially for the kind of images I take. So, to get one refurbished that had no scratches on either the front or the back and as far as I can tell works perfectly - is a revelation! Delivery was prompt as well and I can't see myself ever going back to buying new. 5 out of 5 stars. Thank you!!
    iPhone 11 Pro

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    Purchased on the 14 February 2024

  • L

    Lesley W.

    4.5/5

    Reviewed in United Kingdom on 28 March 2024

    Ordered a refurbished iPhone 11 pro. The phone came from Phones Direct in one of their boxes and was packaged well. To be fair the phone was as described and in excellent condition no scratched or marks on the case or screen, in fact it looked like a brand new phone. I haven't had an iPhone before because I usually use Samsung but I loved the phone and tried it for ten days, unfortunately it kept shutting down and starting back up for no reason, hence the 4*. This happened about six times that I know of in the ten days I had it, while web browsing and also during a phone call and a WhatsApp call. I suspect it was happening more often when I was not actually using it and I did not know. Rather than fuss about with repairs I've sent it back for a refund because it is well within the 30 days and I did not want to lose my right of a refund. The returns process was simple and I've just had a message to say that it's been delivered back to them, so now I'm just waiting for my refund. To be honest I think I was just unlucky this time so as soon as my refund hits my bank account I'll try again and order another one to replace it, maybe a different colour to make sure I don't get the sam ...
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    Purchased on the 14 March 2024

  • J

    James P.

    4.9/5

    Reviewed in United Kingdom on 24 March 2024

    Very happy, prompt delivery and very proactive packaging. Product is everything advertised even though the screen and battery are none genuine of which was not mentioned, but is as expected with a refurbished product.
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    Purchased on the 12 March 2024

  • A

    Alon C.

    5/5

    Reviewed in United Kingdom on 7 December 2023

    Very good phone , battery health is very good, no marks or scratches. Delivery was next day . I tried to buy one with two different companies and had a terrible experience getting really bad phones or different to what I’ve ordered, I’m still waiting for a refund from one of them ( a month after) . Back market was my last chance with refurbished iPhones and I’m so happy with the phone they sent me.
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    Purchased on the 15 November 2023

  • D

    Danielle J.

    5/5

    Reviewed in United Kingdom on 1 October 2023

    I have never bought a refurbished phone and I tried it and I went on to buy 3 more excellent working order I ahd good condition on 3 of them and they were very happy hardly any cosmetic marks really pleased would always go to back market 😄
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    Purchased on the 19 September 2023

  • A

    Allan M.

    4.9/5

    Reviewed in United Kingdom on 5 November 2023

    Delivered in two days as advertised. Good packaging. One minute scratch on the screen, otherwise aesthetically flawless. Battery 84%, but I had budgeted for a new battery. System cleaned and ready to go. I would definitely purchase a refurbished phone in the future.
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    Purchased on the 24 October 2023

  • I

    Ian H.

    4.8/5

    Reviewed in United Kingdom on 4 December 2023

    Bought as a Christmas gift so its not been used yet. But it arrived on time looks perfect and I did charge to 100%. I have used Black Market for several years now and will never buy a new phone again. The quality of the refurbished phones is so high there really is no point spending £100's of more just to get the latest version.
    iPhone 11 Pro

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    Purchased on the 23 November 2023

  • B

    Bridget S.

    5/5

    Reviewed in United Kingdom on 12 November 2023

    I purchased the IPhone 11 Pro in good condition. When I received the phone, it was in pristine condition. I couldn’t be more happier. There has been no fault with it at all. I’ll be buying again from Back Market for sure.
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    Purchased on the 27 October 2023

  • M

    Michael O.

    4.6/5

    Reviewed in United Kingdom on 4 February 2024

    The wife is well pleased with her new ( to her ) iPhone 11 Pro , the phone works as it should and was as described on Back Market web site and is in excellent condition, This is our 3rd purchase from B/Market which says it all .
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    Purchased on the 21 January 2024

  • A

    Aleisha W.

    4.8/5

    Reviewed in United Kingdom on 2 November 2023

    The phone came really quickly! In great condition Just what I needed. I will definitely be looking for a MacBook and an Apple Watch soon. My trade in was processed really quickly as well. Effortless and easy to use service. Thank you
    iPhone 11 Pro

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    Purchased on the 2 October 2023

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